CONSUMERS BEING ENCOURAGED TO DO HOMEWORK

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Auto dealers and retailers of electronic devices are topping the list of defaulting service providers. However, the Competition and Consumer Affairs Commission is urging the public to be more vigilant. More in this story from Handell Duncan.

Persons making purchases of substantial value are being encouraged to do homework on the service provider or supplier. At the same time, the Competition and Consumer Affairs Commission is availing itself for queries, in this regard.

In many instances, what the commission finds is that complaints are as a result of negligence on the part of consumers. Here is Economist and Consumer Affairs Officer – Feyona Austin-Paul.

In the settlement of matters, the body is guided by the Consumer Affairs Act.

While, the body doesn’t publicly name defaulting businesses, there are some that complaints are repeatedly tabled against.

For 2018, a total of 289 cases valued over $91M were received by the commission with a total of 229 at a value of $59M resolved.

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